1. Introduction
Flights Delayed (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website https://flights-delayed.com and services.
We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and French data protection laws.
2. Data We Collect
We collect and process only the information necessary to evaluate and manage your flight compensation claim.
(a) Personal identification data
- Full name
- Email address
(b) Flight-related data
- Flight number, date, route
- Booking reference (PNR)
- Delay or cancellation details
(c) Technical and analytics data
- IP address and device data (via cookies and analytics tools)
- Browser type and usage statistics
We use this data to improve our website and ensure smooth functionality.
3. Purpose of Processing
We process your data for the following purposes:
- To evaluate your eligibility for compensation.
- To communicate with you about your claim.
- To submit and manage your case with the airline and relevant authorities.
- To send your payment after deducting our success fee.
- To comply with legal and tax obligations.
- To analyse website traffic and improve user experience (through analytics).
We never sell or rent your personal data.
4. Legal Basis
Your data is processed under:
- Article 6(1)(b) GDPR – performance of a contract (managing your claim),
- Article 6(1)(c) GDPR – legal obligation (invoicing, tax compliance),
- Article 6(1)(a) GDPR – consent (cookies, marketing, analytics).
5a. Data Retention
We store your data only for as long as necessary:
- Active claim data: until case closure,
- Archived claim data: 5 years (for legal and tax reasons),
- Analytics data: 14 months (then anonymised).
After that period, data is securely deleted or anonymised.
5b. Data Hosting and Transfers
Our website is hosted by Webflow, Inc., headquartered in the United States.
While Webflow stores data on secure servers (primarily in the US), transfers are protected under the EU–US Data Privacy Framework, which provides an adequate level of protection recognised by the European Commission.
👉 In short: your data may transit through Webflow’s servers but remains protected under EU-approved safeguards.
We also use EU-based sub-processors for:
- Email and claim management
- Payment handling (SEPA transfers via French or EU banks)
- Analytics (GDPR-compliant tools only)
We never sell or rent personal data.
6. Data Sharing
We only share your information with:
- The airline concerned by your claim,
- Legal partners or national enforcement bodies (NEB/ADR) if escalation is required,
- Payment processors (for your compensation transfer),
- IT and analytics providers within the EU.
7. Cookies and Analytics
Flights Delayed uses limited cookies for:
- Essential website functionality,
- Traffic measurement and performance analytics (via GDPR-compliant providers).
You can manage your cookie preferences through the banner displayed when you first visit the site.
8. Your Rights
Under the GDPR, you have the right to:
- Access your data,
- Correct inaccurate information,
- Request deletion (“right to be forgotten”),
- Limit or object to processing,
- Request data portability.
You can exercise your rights by emailing us at contact@flightsdelayed.com.
If you believe your data has been mishandled, you can lodge a complaint with the CNIL (France’s Data Protection Authority):
9. Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration.
All form submissions and document uploads are transmitted via SSL/TLS encryption.
Access to claim data is restricted to authorised staff only.
10. Updates to This Policy
We may update this Privacy Policy to reflect legal or operational changes.
Any updates will be posted on this page with a new “Effective date.”
11. Contact
For any privacy-related question:
✉ contact@flights-delayed.com
